Return & Refund Policy

1. Return Eligibility

We accept returns under the following conditions:

• Wrong Product Received: If you received a product different from what you ordered.
• Damaged or Defective Product: If the product arrived damaged, defective, or with manufacturing defects.
• Size Issues: If the size doesn't fit, we'll arrange an exchange (subject to availability).

Important Requirements

• Returns must be initiated within 5 days of delivery.
• Products must be unused, unwashed, and in original condition with all tags attached.
• Original packaging must be intact.
• You must provide an unboxing video as proof if claiming wrong or damaged product.

2. How to Initiate a Return

Follow these simple steps to return your product:

1. Contact Us: Email us at support@cozyorbit.space with your order number, product details, and reason for return.
2. Share Unboxing Video: If you received the wrong or damaged product, please share an unboxing video showing the issue. This helps us process your return faster.
3. Approval: Once we review your request and video (if applicable), we'll approve your return within 24-48 hours.
4. Pickup Arrangement: After approval, we'll arrange a pickup from your address within 24-48 hours at no extra cost.
5. Refund Processing: Once we receive and inspect the returned product, your refund will be processed within 5-7 business days.

3. Exchanges for Size Issues

If the size doesn't fit, we're happy to exchange it for you!

Exchange Process

• Contact us at support@cozyorbit.space within 5 days of delivery.
• Mention the size you'd like to exchange to.
• We'll arrange a pickup and send the correct size (subject to availability).
• Exchange is free of cost for the first time.

Exchange Conditions

• Product must be unused, unwashed, and in original condition with tags attached.
• Exchanges are subject to stock availability.
• If the desired size is unavailable, we'll process a full refund instead.

4. Refund Policy

We process refunds once the returned product is received and inspected by our team.

Refund Timeline

• Processing: Refunds are initiated within 5-7 business days after we receive the returned product.
• Credit to Account: Depending on your payment method, refunds may take an additional 5-10 business days to reflect in your account.

Refund Method

• Refunds are processed through the original payment method (Razorpay/UPI).
• We do not offer cash refunds or store credit at this time.

5. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

• Products that have been worn, washed, or altered.
• Products without original tags or packaging.
• Sale or clearance items (unless damaged or defective).

6. Wrong or Damaged Product

If you received a wrong or damaged product, we sincerely apologize! Here's what to do:

1. Record an Unboxing Video: As soon as you receive your order, record a clear unboxing video showing the product and packaging.
2. Contact Us Immediately: Email us at support@cozyorbit.space with:
   • Order number
   • Photos/video of the wrong or damaged product
   • Description of the issue
3. Approval & Pickup: Once approved, we'll arrange a pickup within 24-48 hours and send you the correct product or process a full refund.

7. Order Cancellation

You can cancel your order before it's shipped.

How to Cancel

• Contact us at support@cozyorbit.space with your order number.
• If the order hasn't been shipped yet, we'll cancel it and process a full refund within 5-7 business days.
• Once the order is shipped, cancellation is not possible. You can initiate a return after delivery instead.

8. Shipping Charges for Returns

• Free Return Pickup: If you received a wrong, damaged, or defective product, we'll arrange free pickup.
• Size Exchange: First exchange is free. Subsequent exchanges may incur shipping charges.
• Change of Mind: If you're returning due to personal preference (not wrong/damaged product), return shipping may be deducted from your refund.

9. Need Help with Returns?

We're here to make your return process as smooth as possible! If you have any questions or concerns about returns, refunds, or exchanges, reach out to us:

Email: support@cozyorbit.space
Response Time: We aim to respond within 24 hours.