Privacy Policy

1. Information We Collect

We collect information to provide you with a better shopping experience and to improve our services. The types of information we collect include:

Personal Information You Provide

• Contact Information: Name, email address, phone number, and shipping address when you place an order or create an account.
• Payment Information: Payment details for prepaid orders processed securely through Razorpay or UPI. We accept prepaid orders only.
• Account Information: Username, password, and preferences if you create an account with us.
• Communication Data: Messages, feedback, or inquiries you send us through our contact forms or email.

Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on our site, links clicked, and other behavioral data.
• Cookies: We use cookies and similar technologies to enhance your browsing experience and analyze site traffic.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To fulfill your orders, process payments, and arrange shipping.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Marketing: To send you promotional emails, newsletters, and updates about new collections (you can opt-out anytime).
• Website Improvement: To analyze site usage, improve functionality, and personalize your experience.
• Legal Compliance: To comply with legal obligations, prevent fraud, and protect our rights.

3. How We Share Your Information

We may share your information with trusted third parties only when necessary to provide our services:

• Payment Processors: Secure payment gateways (Razorpay, UPI) to process prepaid transactions.
• Shipping Partners: Courier services (Delhivery, India Post) to deliver your orders.
• Service Providers: Email marketing platforms, analytics tools, and hosting services that help us run our business.
• Legal Authorities: When required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and login details
• Analyze site traffic and user behavior
• Personalize content and advertisements
• Improve site functionality and security

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. How We Protect Your Information

We take data security seriously and implement industry-standard measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and firewalls to prevent unauthorized access
• Regular security audits and updates
• Restricted access to personal data within our team

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link.
• Data Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at support@cozyorbit.space.

7. Third-Party Links

Our website may contain links to third-party websites or services (such as social media platforms or payment gateways). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

While we welcome customers of all ages, we encourage parents and guardians to supervise their children's online activities. We are committed to protecting the privacy of all our users, especially minors. If you have concerns about your child's data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

10. International Data Transfers

If you are accessing our website from outside India, please note that your information may be transferred to and processed in India or other countries where our service providers operate. By using our services, you consent to such transfers.